Abstract
<p>In the fall of 2000 the state of Illinois Department of Human Services, Office of Rehabilitation Services (ORS), introduced its new Virtual Case Management System, (VCM). This exciting new concept in case management greatly reduces paperwork and labor-intensive handling of customer files. VCM streamlines status movements, reduces errors and improves timelines of services. Illinois continues to upgrade its new technology to include time saving features and assure safe, confidential treatment of customer information.</p>
